Return & Exchange Policy

Return & Exchange Period

Products may be returned or exchanged within 7 days from the date of purchase or the date of delivery.

How to Request a Return or Exchange

To initiate a return or exchange, you may:

• Visit your Intercare showroom in Sharjah.
• Contact our customer support at +971 54 998 7658.
• Email us at websales@intercare-ltd.com.

Our team will guide you through the process.

Eligibility for Return or Exchange

To qualify for a return or exchange:

• The product must be unused, unopened, and in its original condition.
• All original packaging, accessories, manuals, and included items must be returned.
• A valid invoice or proof of purchase is required.
• Products purchased during promotional or clearance sales are not eligible for refunds unless defective.
• Delivery, installation, and service charges are non-refundable once the service has been completed.

Inspection Upon Delivery

Customers are requested to inspect their order before signing the delivery receipt.

Any visible damage, missing items, or incorrect products should be reported immediately to the delivery representative. Claims submitted after acceptance of the delivery may not qualify for return or exchange.

Processing Time

All return and exchange requests are subject to inspection and verification.

Processing may take up to 4 business days, after which our team will inform you of the outcome.

Eligible Reasons for Return or Exchange

A return or exchange request may be accepted if:

• You received the wrong product.
• The product arrived damaged or defective.
• The product received differs significantly from its online description.
• An incorrect item was dispatched by our warehouse.
• The wrong item was ordered, and the product remains unopened and unused.

Non-Refundable Products

Unless required by applicable UAE consumer protection laws, products purchased from Intercare Home Delivery are generally non-refundable. Approved requests will normally be processed as an exchange or replacement.

Final Decision

Intercare Limited reserves the right to inspect all returned products before approving any return, replacement, or exchange. Decisions made following product inspection will be considered final.

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